Maintenance Membership Packages to Fit Every Need
(Available for Ponds, Pondless Waterfalls & Fountainscapes)
To our current customers: WE will contact YOU directly (via email, phone call, and mail) about our new maintenance membership information.
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| Benefits | DIAMOND | PLATINUM | GOLD | BRONZE | BASIC |
|---|---|---|---|---|---|
| Water Feature Upgrades | 15% OFF | ||||
| Products & Plants (in field) | 20% OFF | 10% OFF | 10% OFF | 10% OFF | |
| Products, Fish & Plants (in store) | 20% OFF | 20% OFF | 20% OFF | 20% OFF | |
| Spring Deluxe Drain & Clean | |||||
| In-Season Maintenance/Service Visits (May - Sept.) | Weekly | Bi-Weekly | Monthly | ||
| Late-Spring/Early-Summer Planting Package | Available as add-on during Mid-Summer Service | Available as add-on + $199 call charge | |||
| Mid-Summer Service Visit | |||||
| Deluxe Fall Shutdown (2 visits: tent & close) | |||||
| Standard Fall Shutdown (close only) | |||||
| Winter Peace of Mind Maintenance/Service Visits (Dec. - Mar.) | Monthly | Monthly | Monthly | ||
| Dosing System | |||||
| Water Treatments | |||||
| Fish Health/Water Check | |||||
| Plant Care | |||||
| FREE Fish Food | |||||
| Priority Scheduling (for opening & closing dates) | |||||
| Clear-Water Guarantee | |||||
| FREE Service Calls* | |||||
| FREE Labor for Pump Replacements |
*Standard service calls include up to 1 hour of labor. Additional labor will be billed separately.
Maintenance Package Pricing
| Full Price | 5% OFF (8-Month Payment Plan + Auto-Renewal) | 10% OFF (Full Payment + Auto-Renewal) | |
| ≤ 90 sf pond | $9,239 | $8,777 | $8,315 |
| ≤ 180 sf pond | $9,764 | $9,276 | $8,787 |
| ≤ 330 sf pond | $11,339 | $10,772 | $10,205 |
| Small Pondless | $8,189 | $7,780 | $7,370 |
| Medium Pondless | $8,399 | $7,979 | $7,559 |
| Large Pondless | $9,764 | $9,276 | $8,787 |
| Full Price | 5% OFF (8-Month Payment Plan + Auto-Renewal) | 10% OFF (Full Payment + Auto-Renewal) | |
| ≤ 90 sf pond | $6,089 | $5,784 | $5,480 |
| ≤ 180 sf pond | $6,824 | $6,483 | $6,141 |
| ≤ 330 sf pond | $8,294 | $7,879 | $7,464 |
| Small Pondless | $4,409 | $4,188 | $3,968 |
| Medium Pondless | $4,724 | $4,488 | $4,251 |
| Large Pondless | $5,984 | $5,685 | $5,385 |
| Full Price | 5% OFF (8-Month Payment Plan + Auto-Renewal) | 10% OFF (Full Payment + Auto-Renewal) | |
| ≤ 90 sf pond | $4,619 | $4,388 | $4,157 |
| ≤ 180 sf pond | $5,249 | $4,986 | $4,724 |
| ≤ 330 sf pond | $6,824 | $6,483 | $6,141 |
| Small Pondless | $3,149 | $2,991 | $2,834 |
| Medium Pondless | $3,569 | $3,390 | $3,212 |
| Large Pondless | $4,724 | $4,488 | $4,251 |
| Full Price | 5% OFF (8-Month Payment Plan + Auto-Renewal) | 10% OFF (Full Payment + Auto-Renewal) | |
| ≤ 90 sf pond | $1,889 | $1,794 | $1,700 |
| ≤ 180 sf pond | $2,414 | $2,293 | $2,172 |
| ≤ 330 sf pond | $3,149 | $2,991 | $2,834 |
| Small Pondless | $1,259 | $1,196 | $1,133 |
| Medium Pondless | $1,679 | $1,595 | $1,511 |
| Large Pondless | $2,204 | $2,094 | $1,983 |
| Full Price | 10% OFF (Full Payment + Auto-Renewal) | |
| ≤ 90 sf pond | $1,364 | $1,227 |
| ≤ 180 sf pond | $1,784 | $1,605 |
| ≤ 330 sf pond | $2,414 | $2,172 |
| Small Pondless | $839 | $755 |
| Medium Pondless | $1,206 | $1,086 |
| Large Pondless | $1,784 | $1,605 |
Package Notes:
Prices listed are the starting rates for current customers, excluding any applicable taxes. Additional costs may apply for a variety of reasons, including (but not limited to):
- A 2+ year lapse from the last time GSK cleaned your water feature
- The depth of your water feature exceeds 2.5 feet
Please call or email us to confirm exact pricing.
8-MONTH PAYMENT PLANS & AUTO-RENEWAL DISCOUNTS AVAILABLE!
Sign up for auto-renewal and pay in full by Feb. 13, 2026 to save 10%!*
Sign up for auto-renewal and select the 8-month payment plan by Feb. 13, 2026 to save 5%!*
(*Valid credit card must be on file no later than Feb. 13, 2026)
Ready to find out more?
Garden State Koi services hundreds of ponds & waterfalls every season and our schedule fills up quickly! Sign up for a Maintenance Membership to reserve your VIP spot today!
To our current customers: WE will contact YOU directly (via email, phone call, and mail) about our new maintenance membership information.
General Service Visits
- Clean and maintain filtration systems.
- Rinse filter mats.
- Remove debris from the pond and filter.
- Fertilize potted marginals and/or lilies.
- Perform water treatments.
- Observe fish health.
- Test water quality.
- Remove or treat for string algae.
- Maintain pump functionality.
- Maintain proper water levels.
- Trim plants for healthy growth.
- Add beneficial bacteria.
- Resupply treatments in the dosing system.
- Maintain the IonGen System (if applicable).
- Maintain any additional UV or canister filters.
- Re-foam waterfall rocks as needed.
Deluxe Drain & Clean Services
- Drain, clean, rinse, and start the refill of the pond.
- Remove pond sludge, excess debris, and leaves.
- Remove fish from the pond and store in holding tanks.
- Clean and power wash the entire water feature.
- Clean up or cut back plants for healthy growth.
- Observe fish health.
- Inspect the lighting systems.
- Clean and vacuum skimmer and BioFalls filters.
- Inspect and clean filtration system and pumps.
- Reconnect pumps after servicing.
- Inspect water quality, pump, and filters.
- Make any recommendations for improvements or repairs.
- Educate on cleaning and year-round pond care.
- Provide quote for extended maintenance.
- Provide findings report.
Membership FAQs
What is the best way for me to reach someone at GSK?
You can call, text, or email us any time.
Call 866-812-1806 (select the option for maintenance when prompted)
Text 845-250-6611
Email [email protected]
Our normal office hours are Monday through Friday from 9 a.m. to 5 p.m. EST. Reaching out during that time frame will get you the fastest response.
If you leave us a message after hours or over the weekend, we will get back to you as soon as possible.
What if I have an emergency and cannot wait for a response?
If it’s an emergency related to the health of your fish, during our peak season (from April through November) you can call our Warwick retail store and you will be able to reach someone from 9 a.m. to 5 p.m. on the weekends, too.
Who is on the GSK team?
Our maintenance coordinator, Cassie, is your first point of contact for anything related to your maintenance membership. Contact her if you have any questions about your service dates, billing, or if you need general help with your water feature.
Here are some other key personnel:
- Jason: Maintenance Manager
- Gary, Stephen, Roberto & Bailey: Maintenance Team Leaders
When will I be scheduled for my spring opening/cleaning?
Spring openings and cleanings begin in March and will continue on a rolling basis through May. Our Diamond, Platinum, and Gold members receive priority scheduling when it comes to openings and closings.
Do I get to pick my service dates?
Our Diamond, Platinum, and Gold members receive priority scheduling and can pick their service date ranges. We always do our best to accommodate your specific needs, no matter which membership package you have with us!
When will I be scheduled for my fall tenting/closing?
For fall tentings and closings, we will send out a brief survey in August asking you to pick your preferred date ranges. Tentings begin in September and closings begin in October. As with our openings, our Diamond, Platinum and Gold members receive priority scheduling.
Will you call me when you are on the way to service my water feature?
Yes, we will call you when we are on the way.
How will I know when my service date and time is?
We will reach out via text message and email once we have a service date for you. If your cell phone number or email has changed, please contact us so we can update your contact information.
What’s included in my planting package?
Our Diamond, Platinum, and Gold Membership Packages include the installation of a mix of floating plants (applicable only to ponds), pond marginals, waterfall and stream marginals, and tropical water lilies (applicable only to ponds). Bronze Membership Packages include the late-spring/early-summer installation only if a Plant Package is purchased as an add-on. To see a more detailed breakdown of what’s included in each plant package, visit our Spring/Summer Services page.
When will I receive my plant package?
We typically get our deliveries of aquatic plants in early—to-mid May, so mid-to-late May would be the earliest you would receive your plant package.
Why was my service date changed?
We try our hardest to avoid rescheduling your services, but a number of factors are outside of our control; the weather, emergencies, and other unforeseen circumstances can all impact our scheduling.
No matter what, we will always communicate schedule changes to you!
What if I can’t be home during my scheduled service?
We can still service your water feature so long as we have access to it on your property. If you prefer to be home so you can speak with your maintenance team, ask questions, and learn more about caring for your water feature, we will do our best to schedule your service for a time you will be home.
What does it mean to sign up for auto-renewal?
We are pleased to offer our customers the option to auto-renew your annual membership. That means that instead of having to do extra paperwork at the beginning of each season, you will be automatically enrolled in our membership program for the following season.
You will always have the chance to review your membership package details, the total cost of the package, and any material changes to the contract before we charge anything to your account.
Am I locked into the auto-renewal, or do I have the option of canceling my membership?
You are not locked into auto-renewal. You can cancel for the following service year at any time prior to services being rendered. We will send you a notice before the start of the season with your information, and you can let us know whether you want to cancel your auto-renewal membership.
Is it easy to cancel my auto-renewal membership?
Yes, you can cancel prior to the new service year by calling 866.812.1806 (select the option for Maintenance when prompted), or emailing [email protected].
Why are you not offering cash/check prepay discounts this year?
We realize that many of our customers enjoy the convenience of paying for their services with credit cards, so we are not offering cash/check discounts. We are happy to offer a 10% discount if you sign up for auto-renewal and pay in full for your services. You can also take advantage of a 5% discount if you sign up for auto-renewal and select the 8-month payment plan.
When will I be charged for my monthly maintenance installment?
The credit card you have on file will be charged on or around the 15th day of each month, with the first payment due in March 2026 and the last payment due in October 2026 (for a total of eight monthly payments).
How can I get a receipt for my payment(s)?
Our system will automatically email you a copy of your receipt.
How can I get a hard copy of my invoice or receipt?
You can call, text, or email Cassie to request a hard copy of your invoice or receipt, and she will mail it to you via USPS. Call 866.812.1806 (select the option for Maintenance when prompted), text 845-250-6611 or email [email protected].
I think I was charged the wrong amount. What should I do?
You can call Cassie and she can help you resolve any discrepancies in your billing.
Why was I charged for extra materials and labor used during services?
If your membership does not already include materials like fish food and water treatments, you will be charged for these. Other charges may include pumps, filter mats, and so on. We will always speak with you and get your approval before adding extra materials that have an additional charge.
If a Maintenance Membership is not right for you, CLICK HERE to learn more about our other maintenance services!